This process pairs the client machine with the NetScaler Gateway virtual server. If using a self-signed certificate, then ensure to import the CA root and Intermediate certificates (if any) to the client computer certificate store. Usually root certificate is present in the certificate bundle provided by your SSL service provider along with intermediate and server certificates. Root certificate/intermediate certificate can be downloaded from your SSL certificate provider's website or can be obtained on request. Install the SSL root certificate/intermediate certificate (.crt/.cer) file issued by the SSL certificate provider. This error message suggests that the client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the NetScaler Gateway server certificate.Ĭomplete the following steps to resolve this issue: Hey Citrix programmers, next time, save me some aggravation and just programmatically uninstall the old version for me. A quick doubleclick and I was able to choose REMOVE and begin my uninstall of the old Citrix Access Gateway Plugin. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article. After some searching around on my laptop, I found a setup cache folder that had the original setup executable. Important! This article is intended for use by System Administrators.
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